Everten Customer Care aims to make online shopping easier and worry free with our dedicated team based in Sydney, New South Wales. Please contact us by email at enquiries@evertengroup.com.au or call us on 1300 394 833, we are here to help! Our Customer Care team work from 8:00 am - 4:00 pm AEST Monday to Friday. If you happen to call us outside of our regular business hours, please do not hesitiate in leaving a message, we promise to get back to you very soon. We endevaour to respond to all emails and enquiries same business day, however, following the weekend we do have a small backlog so it may take us a little extra time.

Order FAQs

HOW DO I PLACE AN ORDER?

Add the items you are wanting to buy to your Shopping Cart by clicking ‘Add to Cart’. You can either keep shopping for more items go to the Shopping Cart where you will be asked to confirm the items in your Shopping Cart and then Proceed to Checkout. The Easy One Page Checkout asks for your Billing Address, Shipping Method and Payment Method.

HOW DO I USE A DISCOUNT COUPON CODE?

You can enter the coupon code either on the Shopping Cart page or on the Easy One Page Checkout and click ‘Apply Coupon’. You will see the discount applied when you review your order.

IF YOU ARE OUT OF STOCK OF AN ITEM CAN YOU NOTIFY ME WHEN IT IS BACK IN STOCK?

Yes! If we are out of stock of an item a ‘Notify Me When Available’ button will appear instead of ‘Add to Cart’. Click that button, and then login to your account or create an account and then your notification will be saved. You will then be emailed when the item is available. Please note that email is a notification, it does not reserve the item for you.

CAN I SEND ITEMS AS A GIFT?

Yes! Just enter a separate shipping address to your billing address when in the Easy One Page Checkout. On this page you can also Add a Gift Message as well as buy Gift Wrapping for the order. If you have multiple gifts to different locations you will need to process a separate order for each shipping address. All receipts and invoices are sent by electronic format to the email address provided so your gift recipient will not receive either of these in the box. We enclose no paperwork in the box relating to the order. 

DO YOU GIFT WRAP?

Yes! The charge for gift wrapping is $7.95 per item. See the question above.

I AM HAVING TROUBLE USING THE WEBSITE, WHAT DO I DO?

Sometimes refreshing the web page can fix your problem. If that doesn’t work, call us on 1300 394 833. We are happy to help!

CAN I ORDER FROM OVERSEAS AND GET IT SENT TO AN AUSTRALIAN ADDRESS?

Yes! At checkout in the billing address details, simply enter your details and then select Australia as the billing country.

DO YOU SHIP ITEMS OVERSEAS?

We currently ship items to any address within Australia and New Zealand only. If you would like a quote for shipping to another country please contact us to arrange. 

WHAT IS YOUR RETURN POLICY FOR DAMAGED ITEMS?

Everten will replace any goods that arrive at their destination faulty or damaged, providing a claim is made within 24 hours of the parcel being signed for - confirmation of claim can be done either by phone call or email. With particular respect to items that arrived broken or damaged, damage must be advised within 24 hours . Under no circumstances will refunds be given for notification after this period. PLEASE ENSURE ONCE YOU RECEIVE YOUR ORDER THAT YOU IMMEDIATELY CHECK FOR ANY DAMAGE AND INFORM US IMMEDIATELY. Everten will not offer replacement for damaged/broken items after the 24hr period after receipt of goods has lapsed. To return any item for any reason the customer must arrange for return postage by Australia Post.

WHAT IS YOUR NOTIFICATION POLICY FOR MISSING ITEMS?

Everten will replace any goods that are found to be missing in your delivery, providing a claim is made within 24 hours of the parcel being signed for - confirmation of claim can be done either by phone call or email. A missing item means that you have received a delivery from us and one or more items on your order confirmation are not contained in the parcel you have received. PLEASE ENSURE ONCE YOU RECEIVE YOUR ORDER THAT YOU IMMEDIATELY CHECK FOR ANY MISSING ITEMS AND INFORM US IMMEDIATELY. Everten will not offer replacement for missing items after the 24hr period for receipt of goods has lapsed. 

WHAT IS YOUR RETURN POLICY FOR CHANGE OF MIND OR INCORRECT CHOICE?

For exchanges for change of mind purchases or incorrect choice, Everten will exchange or refund any undamaged item only if returned within 30 days of purchase, and as long as the purchased is returned in its original condition including its packaging. Delivery and handling charges on returns are not refunded for incorrect choice, and are to be returned to the store at the customer's cost and risk. If you wish to exchange, please note that a separate shipping fee to send the replacement will apply. 

HOW DO I MAKE A RETURN?

Step 1: Contact Everten to Request a Return and discuss your return options.

Phone : 1300 394 833

Email : enquiries@evertengroup.com.au

Step 2: Package unused items in original packaging and complete the return form we will supply you with. 

Be sure to include the following information:

-The order number

-The reason for the return

-Your day time phone number

-Address : Everten Returns

Unit 4 & 5,

7-15 Gundah Rd

Mount Kuring-gai NSW 2080

Step 3: Visit your nearest Australia Post outlet to send the parcel. Once received you will be contacted in regards to your request. A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. We can process the refund by either re-imbursing your credit card, paypal account, or transfer money into your bank account. Please allow up to 3-5 Business days for your return to be processed.

Payment  FAQs

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept VISA, MasterCard, PayPal, Direct Deposit and Afterpay

IS MY CREDIT CARD INFORMATION SECURE?

Shopping online with Everten is as safe, if not safer, than shopping at an actual store. This site uses Secure Sockets Layer (SSL) technology, the latest industry standard encryption, to protect the loss, misuse or alteration of your credit card information under our control. In the same way department stores use EFTPOS terminals to process credit card transactions, Everten uses eWay and the St George Bank's secure payment systems to process credit card payments via the EFTPOS system.

WHAT IS AFTERPAY?

Afterpay is a payment method that allows you to make your order instantly while dividing the purchase amount into fortnightly payments. The minimum cart value for an Afterpay purchase is $80.00 and $1500.00 is the maximum (excluding shipping). Cannot be used for any purchase where a price match is approved. For more details on Afterpay click here