Free delivery on orders over $150

FAQs

Ordering & Payment

How Do I Track An Order?

An email is sent once your parcel is shipped with a link to track your parcel. You can also track your order here. Simply enter your order number and email address used to complete your purchase to see the latest shipping status.

How Do I Place An Order?

Add the items you are wanting to buy to your Shopping Cart by clicking ‘Add to Cart’. You can either keep shopping for more items or go to the Shopping Cart where you will be asked to confirm the items in your Shopping Cart and then Proceed to Checkout. The Easy One Page Checkout asks for your Billing Address, Shipping Method and Payment Method.

How Do I Use A Discount Coupon Code?

You can enter the coupon code on the Easy One Page Checkout and click ‘Apply’. You will see the discount applied when you review your order.

If You Are Out Of Stock Of An Item Can You Notify Me When It Is Back In Stock?

Yes! If we are out of stock of an item, on the product's detail page there is a field to enter your preferred email address and press the "Notify Me" button which will appear instead of ‘Add to Cart’ (or simply the notify me when available button if logged in). You will then be emailed when the item is available. Please note that email is a notification, it does not reserve the item for you.

Can I Send Items As A Gift?

Yes! Just enter a separate shipping address to your billing address when in the Easy One Page Checkout.

I Am Having Trouble Using The Website, What Do I Do?

Sometimes refreshing the web page can fix your problem. If that doesn’t work, reach out to us at customerservice@everten.com.au We are happy to help!

What Forms Of Payment Do You Accept?

We accept VISA, MasterCard, American Express, PayPal and Afterpay.

Is My Credit Card Information Secure?

Shopping online with Everten is as safe, if not safer, than shopping at an actual store. This site uses Secure Sockets Layer (SSL) technology, the latest industry standard encryption, to protect the loss, misuse or alteration of your credit card information under our control. In the same way department stores use EFTPOS terminals to process credit card transactions, Everten uses Stripe to process credit card payments which a PCI Service Provider Level 1, the highest certification in the payments industry.

What Is Afterpay?

Afterpay is a payment method that allows you to make your order instantly while dividing the purchase amount into fortnightly payments. The minimum cart value for an Afterpay purchase is $100.00 and $1000.00 is the maximum (excluding shipping). Cannot be used for any purchase where a price match is approved. For more details on Afterpay click here.

Returns & Warranties

What Is Your Return Policy For Faulty or Damaged Items?

Everten will replace any goods that arrive at their destination faulty or damaged, providing a claim is made within 24 hours of the parcel being signed for - confirmation of claim can be done either by phone call or email. With particular respect to items that arrived broken or damaged, damage must be advised within 24 hours of receiving. Under no circumstances will refunds be given for notification after this period. PLEASE ENSURE ONCE YOU RECEIVE YOUR ORDER THAT YOU IMMEDIATELY CHECK FOR ANY DAMAGE AND INFORM US IMMEDIATELY. Everten will not offer replacement for damaged/broken items after the 24hr period after receipt of goods has lapsed.

So that we can assist you with your claim, we may require an image or video of the faulty/damage to be sent to us for assessment (usually a requirement from the manufacturer) as part of the return process

What Is Your Notification Policy For Missing Items?

Everten will replace any goods that are found to be missing in your delivery, providing a claim is made within 24 hours of the parcel being signed for - confirmation of claim can be done either by phone call or email. A missing item means that you have received a delivery from us and one or more items on your order confirmation are not contained in the parcel you have received. PLEASE ENSURE ONCE YOU RECEIVE YOUR ORDER THAT YOU IMMEDIATELY CHECK FOR ANY MISSING ITEMS AND INFORM US IMMEDIATELY. Everten will not offer replacement for missing items after the 24hr period for receipt of goods has lapsed.

What Is Your Return Policy For Change Of Mind Or Incorrect Choice?

For exchanges for change of mind purchases or incorrect choice, Everten will exchange or refund any undamaged item only if returned within 30 days of purchase, and as long as the purchased is returned in its original condition including its packaging. Delivery and handling charges on returns are not refunded for incorrect choice, and are to be returned to the store at the customer's cost and risk. If you wish to exchange, please note that a separate shipping fee to send the exchanged item may apply.

How Do I Make A Return?

Step 1: Contact Everten to Request a Return Authorisation and discuss your return options.
Email : customerservice@everten.com.au

Step 2: Package unused items in original packaging and complete the return form we will supply you with.
Be sure to include the following information:
-The order number
-The reason for the return
-Your day time phone number

Step 3: Visit your nearest Australia Post outlet to send the parcel. Once received you will be contacted in regards to your request. A staff member will be required to contact you to arrange a refund if we are unable to unable to replace or exchange the goods returned. We can process the refund by either re-imbursing your credit card, paypal account, or transfer money into your bank account. Please allow up to 3-5 Business days for your return to be processed.

Delivery Information

Who Delivers For Everten?

At Everten, most orders are shipped via Australia Post. Your parcel will be delivered by either Australia Post or a courier service during normal business hours. Upon delivery, the goods must be signed for.

If there is no one at the location at the time of delivery, a delivery notification will be left and either the parcel can be collected from your nearest post office or the courier can be called to arrange a suitable re-delivery time.

Do you offer Click & Collect?

We are unable to offer Click & Collect at the current time

Where Do You Deliver From?

We deliver from our warehouse in Melbourne, Australia. Please note that this is Warehouse Only with No Showroom.

How Long Will Delivery Take?

Estimated delivery times within Australia once dispatched are approximately 2 to 5 working days for standard rate of delivery to metro areas and up to 10 days for regional areas. We send over a 1000 parcels a week all over Australia and over 99% of orders are dispatched within 2 business days of the order being placed. We trust you understand the warehouse team are working hard to ensure you receive your order ASAP.

Do You Deliver To New Zealand?

No, currently we are only able to ship to Australian delivery addresses

Do You Deliver To PO Boxes?

Our Australia Post delivery service delivers to PO Boxes and Parcel Lockers.

Can I Order From Overseas And Get It Sent To An Australian Address?

Yes! At checkout in the billing address details, simply enter your details and then select Australia as the billing country.

Do You Ship Items Overseas?

We currently ship items to any address within Australia only.

Terms & Conditions

Where can i read the full terms and conditions of the site?

You may read our full terms and conditions here