FAQs

When you find your dream item - it won’t take long - add it to your shopping cart by clicking ‘Add to cart’. Continue shopping for more items or view what’s in your cart by clicking the icon in the top right corner of the screen. Once you’re happy with your chosen items, click ‘Checkout.’ Enter your email address, delivery information and payment details. Click ‘Pay now’ to finalise and process your order.

A coupon code can be applied at the payment stage of the checkout process. Enter the code in the ‘Discount code’ panel and click ‘Apply’. You will see the discount reflected in the order total.

If an item is out of stock on our website, a button will appear which reads ‘Notify me when back in stock.’ Simply click this button, enter your email address and click ‘Email me.’ We’ll alert you as soon as the item is restocked. Yay!

We accept VISA, MasterCard, American Express, PayPal, Google Pay and Afterpay.

You bet. Shopping online with Everten is just as safe as shopping in a physical store. Our website uses Secure Sockets Layer (SSL) technology to protect the loss, misuse or alteration of your credit card information under our control. In the same way an EFTPOS terminal processes credit card transactions, we use Stripe, a PCI Service Provider Level 1, the highest certification in the payments industry.

Afterpay is a buy now, pay later payment method. When you place an order, Afterpay will divide the purchase amount into four equal payment instalments. Applicable for payments from $100 to $1000 (excluding shipping). Cannot be used for any purchase where a price match is approved. For more details, visit the Afterpay website here.

We’ve got your back. If you have further queries about our products, making a payment, or anything else Everten related, reach out to our friendly customer service team here.

Once your order has been shipped, you’ll receive an email from the shipping carrier with a link to track your parcel. You can also track your order via our website here. How good!

For addresses in the Australian metro area, standard delivery will take approximately two to five business days. For those in regional Australia, standard delivery can take up to 10 business days.

Many items are shipped directly from the Everten warehouse in Melbourne. Other select items are shipped straight from our partner brands, and these products are clearly marked as such on our website.

No, Everten does not offer Click and Collect. We are an online retailer only. All orders are placed through our website and delivered to your specified address.

How thoughtful of you! To send an item as a gift, simply enter the recipient’s shipping address, alongside your own billing details, during the checkout process.

We partner with Australia Post and other trusted couriers. You'll be notified of the shipping carrier via an order tracking email.

Our Australia Post delivery service delivers to PO boxes and parcel lockers.

No, Everten does not currently ship to addresses outside of Australia.

Yes! Simply enter the Australian shipping address, alongside your own billing details, during the checkout process.

Get the full rundown on our delivery process here. Or, contact our friendly team with any further queries.

If you’ve changed your mind, or made the wrong choice, we want to make it right. We’ll exchange or refund your item, provided you send it back within 30 days of purchase. The item must be returned undamaged, in its original condition and original packaging, and suitable for resale.

Yikes. If your purchase arrives damaged or faulty, please send your order number, item description, and a photo or video of the item to customerservice@everten.com.au. Our trusty team will take care of the rest.

Step 1: Request a return. Contact customer service here to discuss your return options. A team member will authorise the return and provide you with a Return Authorisation number.

Step 2: Package the item. Pack and secure your parcel with the Return Authorisation number inside. Change of mind returns should be packed in their original packaging. Faulty or damaged products and warranty claims don’t need to be packed in their original packaging, but please ensure they’re packed tightly to prevent further damage in transit.

Step 3: Send it our way. Drop the parcel at your nearest Australia Post outlet. Once we’ve received it, we’ll get in touch. 

Anything else I should know? 

To cover all bases, read our full returns policy here. You can contact us with further queries, too.

Get stuck into our T’s and C’s here.